Our returns policy last for 7 days, it applies only if the product that you received is broken or not functioning as we mentioned in our website, we provide access in TradingView and also sending you MT4 file along with a PDF that teach how to work with them, if you didn't receive any of them, or your file is broken somehow, then we ask that you submit details on your return as soon as possible but 7 days of passed since your purchase we will not be able to offer you a refund on the subscription. If you are seeking eligibility for return send us the screenshot in a detailed e-mail about your issue. In order to complete your return we will require the bill of sale and proof purchase of the service. Attach your 2 page bill to your request for a refund.
Once you submit your return we will inspect each receipt and notify you when we have received your request. We will send out a secondary approval or rejection for the refund. If you are approved for a refund, credit will automatically be applied to your method of payment within 7-10 business days.
Missing funds from refund:
If you been approved for a refund and you haven’t yet received the funds check the payment that we processed with your credit card account or bank. There is often a significant processing time when a refund is posted with the bank. If it has been more than a full month since we agreed to send out your refund, contact us at our support for solutions.
Contact our support line if you are in need of troubleshooting for your subscriptions service or trading tools.